September 28, 2011
My beef isn't with self-checkout itself, it's with the fact that it's poorly implemented in a lot of stores. It could be a great substitute for the "express" checkout, because there are some stores I don't even bother shopping at if I'm not buying a full basket of stuff, because I have no choice but to stand behind people doing their heavy shopping.
The real problem with self-checkout is that there's no predictability. When you get into a regular line behind someone with a cart full of stuff, you can reasonably guess how long it's going to take for the cashier to ring them up. When you get in line behind someone at the self-checkout, you have to wait for them to awkwardly try to find their produce in a big on-screen list, you have to wait for an employee to come over and properly ring up their beer and wine, you have to watch them fumble with coupons. It's often a total mess.